Introduction to Nexhyte
The World's first Conventional AI Chatbot
Virtual Agent Software Delivers the Experience Customers Want Automate routine and repetitive tasks with Nexhyte Intelligent Virtual Agent so your live agents can focus on higher value work. Nexhyte IVA uses practical AI technology to understand what customers want and provide it quickly—without the use of a human agent.
Fewer Tickets, Better Performance
Deliver intelligent support with our AI chatbot
Connects seamlessly with Contact Center and leading CRM providers like Zendesk and ServiceNow. Answers questions and handles requests without involving a live agent, so your team can focus on more complex issues.

BotFlows
Intent Management
AI Engineering
CRM Integrations
OUR OFFERINGS
The best in class Offerings for Chatbots
Chat widget
AI Companion
MORE ON THE WAY
Knowledge Management
Service Virtualization
Performance Testing
Continuous Verification
Predictive Capacity Management
Auto Remediation
CAPABILITIES
Nexhyte Modules
AI Driven ChatBot for Automated Customer Experience
In the fast-evolving world of customer service, businesses need to deliver personalized and seamless experiences across multiple touchpoints. Leveraging artificial intelligence, Nexhyte’s AI-Driven Chatbot is designed to automate and enhance the entire customer journey, from initial inquiries to post-purchase support. This advanced chatbot solution streamlines customer interactions, boosts operational efficiency, and drives customer satisfaction, all while minimizing human intervention.
Intent Management
At the core of any effective AI-driven chatbot is Intent Management, the process by which the chatbot identifies the customer’s intent—what the user wants to achieve through the interaction. Using Natural Language Processing (NLP), the chatbot can understand and respond to customer queries, even if they are phrased in different ways.
AI Engineering
AI Engineering refer to the conversation workflows that guide the chatbot's responses. These flows are designed to intelligently navigate user interactions based on predefined paths and dynamically generated content. By automating common customer service tasks, BotFlows significantly improve the efficiency and accuracy of customer support.
CRM Integrations
Integrating the chatbot with Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, or Zoho, enables businesses to maintain a 360-degree view of their customers. This ensures that the chatbot has access to customer profiles, order histories, previous support tickets, and more, allowing for personalized and efficient interactions.
1. Design
Systems are plagued with unvalidated architecture, operational flaws with unknown failure points and inherent weaknesses.
2. Code
Code is usually developed with a focus on functionality and not always keeping Reliability and Customer Experience in focus. This is hampered due to lack of deep and early performance/observable insights during development.
3. Testing
Testing is complex, silo’d and heavily skills dependent making it slow and expensive without achieving the right outcome. It is seen as a cost center rather than a quality center.
4. Release
Customer Experience and Systems stability do not influence release cadence causing an imbalance between velocity and stability.
5. Observability
Observability is not comprehensive and reactive in nature leading to unmeasured undercurrents impacting customer experience consistently.
6. Incident response
Incident Response is reactive in nature due to lack of proper knowledge management to address incidents swiftly either manually or through auto-remediation.
Your Enterprise Reliability Starts Here
To book a demo, please reach out to us at

nyamath@nexhyte.com

with your name, work email and a brief message.